Privacy policy

We prioritize the security of our customers’ information. This Privacy Policy outlines how we collect, use, and protect your data when you use our website. By using our website, you consent to the terms described in this Privacy Policy.

If you have questions about this policy, please contact us at service@sampaculture.com.

1. Information We Collect

When you visit our website and make a purchase, we may collect the following categories of information:

• Order Information: such as name, email address, shipping address, etc.

• Browsing Information: such as IP address, browser type, device information, and cookies.

• Communication Information: such as records of communications you have with us, such as emails or support messages.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: to complete your purchases, process payments, and provide customer service.

• Communications: to send you order updates, respond to inquiries, and (where you have opted in) send promotional offers. You may unsubscribe from marketing emails at any time.

• Analytics: to analyze website performance, understand user behavior, and improve our services.

• Legal Compliance: to meet applicable legal obligations or respond to lawful requests.

3. Data Sharing and Third Parties

We do not sell or trade your personal information to third parties. However, we may share your information with trusted third-party service providers (such as payment processors and shipping partners) solely to fulfill our services. These providers are contractually required to protect your data and use it only for the purposes we specify.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. After this period, your data will be securely deleted or anonymized.

5. Data Security

We employ industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

We respect your right to privacy. Depending on your location, you may have the right to:

• Access the personal information we hold about you.

• Request correction of inaccurate or incomplete data.

• Request deletion of your personal information, subject to legal obligations.

• Opt out of marketing communications at any time.

To exercise any of these rights, please contact us at service@sampaculture.com. We will respond to your request within 30 days.

7. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of material changes by posting the updated policy on our website and updating the “Last updated” date above. Where required by law, we will provide more prominent notice. We encourage you to review this policy periodically. Continued use of our website after changes take effect constitutes your acceptance of the revised policy.